Privacy Policy

In short: Avantium displays no ads, uses no third-party advertising trackers, and never sells or rents personal data to anyone. Technician location is recorded only during active work shifts—on days with assigned jobs and within scheduled hours—and you can disable it at any time and keep using the app. The microphone is active only while you hold the voice dictation button, and speech-to-text runs right on your device.

1. Data Controller

The entity responsible for processing your personal data is Avantium AI LLC (EIN 98-1967053 · Delaware File #10743587), located at 16192 Coastal Highway, Lewes, DE 19958, United States. You can reach us at support@avantium.app or +1 (646) 206-3407 for any privacy inquiry.

Avantium is a cloud field service management platform for contractors and home service businesses: plumbing, electrical, HVAC, maintenance, remodeling, and related trades. It is accessed via this website, the web dashboard (web.avantium.app), and the native iOS and Android mobile applications.

2. Two Categories of Data, Two Distinct Roles

• Your account data as a business or professional using Avantium. We act as the Data Controller / Business, and this policy explains how we handle your information.
• Your customers' data that you enter into Avantium (names, service addresses, phone numbers, signatures, job history). You are the Data Controller / Business for that information: we process it solely on your behalf as a Data Processor / Service Provider under our Terms of Service.

3. Information We Collect & Why

4. Location Data in Detail

The mobile application uses device location for three specific features:

• Time tracking & job hours: During your scheduled shift, the app logs arrival and departure at job sites to automatically calculate time on site and travel time.
• Team map & daily routes: The account owner and authorized dispatchers can view each field technician's position and route during their active work shift.
• Installed equipment location: When you tap “Save current location” on an equipment record, we store where that unit is installed.

Only during work shifts. Location is recorded only on days when you have assigned jobs and within your working hours (or during an active overtime session you manually start). Outside that window, nothing is recorded. You can revoke location permissions at any time in your phone settings or in the app's shift settings, and log hours manually instead.

5. Microphone & Voice Dictation

• The microphone turns on only while you press the dictate button in voice estimates or the assistant.
• It never records in the background or when the app is closed.
• Speech-to-text runs natively on your phone (Apple on iOS, Google on Android) or browser; our server receives only the resulting text to draft your estimate.

6. Camera, Photos & Biometrics

The camera and photo library are used only when you take or select photos to attach to a job or scan equipment barcodes. If you enable Face ID or biometric lock, authentication is handled entirely by your device's operating system—we never receive biometric data.

7. Optional Gmail Integration

If you choose to connect your Gmail account so estimates, invoices, and reminders are sent from your own email address:

• We request only the permission to send email on your behalf and view your email address. We never read, store, or delete emails in your inbox.
• OAuth tokens are stored encrypted and can be revoked at any time from the Email tab or at myaccount.google.com/permissions.
• Avantium's use and transfer to any other app of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

8. What We Never Do

• We do not show third-party ads or share data with ad networks.
• We do not use third-party analytics or cross-site tracking scripts.
• We do not sell or rent personal information (including under the California Consumer Privacy Act / CCPA & CPRA).
• We do not use your data or your customers' data to train AI models.

9. Subprocessors & Infrastructure Partners

We work only with vetted infrastructure providers under strict data processing agreements:

10. Data Retention

• Active account data is kept while your account remains open.
• Billing and tax records are retained for the period required by applicable tax law.
• When you request account deletion, all operational data is permanently deleted within 30 days.

11. Your Privacy Rights (U.S. State Privacy Laws & GDPR)

Whether you reside in the United States (including California, Delaware, Virginia, Colorado, or other states) or the European Economic Area, you have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. Email us at support@avantium.app from your account address and we will respond within 30 days.

To close your account and delete your data at any time, visit Delete Account or contact support@avantium.app.

12. Security

All traffic is encrypted in transit via HTTPS/TLS and stored in access-controlled databases with daily encrypted backups. Accounts use passwordless one-time verification codes.

13. Contact

Avantium AI LLC
16192 Coastal Highway, Lewes, DE 19958, United States
+1 (646) 206-3407
support@avantium.app